We always try to ensure that you enjoy your shopping with Vape Lion Dubai with a good experience. Because your satisfaction is our utmost priority. However, if purchases do not meet your expectations we understand.
So we handle the refund and return in a case-by-case scenario with the objective that are making our customers satisfied with their purchase with our shop. We greatly value your trust and loyalty. Also, we are always here to assist with any reason or issues that you might encounter.
For Refunds
For a refund request, you can contact our customer support or contact our WhatsApp. Also provide as many details including the order, name, phone number, address and refund reason with photos.
If the refund is approvable you will get further directions on shipping the package back to us. The amount of the refund shall be transferred to the customer’s account and the amount is calculated as the total order amount excluding shipping charges and bank charges.
For Returns
Currently, we are accepting returns for your non-opening product for a full refund on the retail price. Please remember, that products returned with any signs of usage by the customer will not be refunded, credited or exchanged to the customer.
- You can request a return by contacting us via our mail or WhatsApp and return your items to us at your own cost.
- The original shipping cost will not be
- Returns items will be shipped back to the customer at his own cost to his account which can be used in future orders.
- Returns are acceptable within 14 days after receiving and products must be in the same condition in the original packaging.
- No returns are acceptable under any circumstances in perishable items including liquids, disposables, replacement coils, pods and use tanks or atomizers.
Condition for Refund and Return
To be eligible for a Refund and Return the item must be unused and in the same condition that you received it. Also the receipt or proof of purchase in the original packaging.